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Frequently asked questions (FAQ)

  • What is my correct size?

    Children from 7 years and ladies should choose size M, men size L.

    In case of doubt, you should choose the larger version, as the mask can be fitted exactly thanks to the individually adjustable ear loops.

    Dimensions of the face mask Pro:

    S: 13 x 16 x 0,5 cm

    M: 14 x 17 x 0,5 cm

    L: 15 x 18 x 0,5 cm

  • What do I have to consider when washing my mask?

    The mask should be carefully washed after about 7 days under cold water (below 40 degrees). If the mask is dirty, use a little mild soap when washing.  Do not wring out the mask or put it in the dryer afterwards, just hang it up and let it dry in the shade.

    Due to the Livinguard technology, it is not necessary to disinfect the mask in any other way (microwave, oven, dry-cleaning), which would damage the coating.

  • How often should I wash my mask?

    About every 7 days you should clean your mask according to the instructions – how can I wash my mask?

  • What is the difference between Livinguard technology and FFP2 masks?

    The big difference between FFP2 masks and masks treated with Livinguard technology is in the way they work. FFP2 masks only filter, while Livinguard technology destroys the Sars CoV 2 viruses, making them harmless. While cross-contamination is also prevented, this is not guaranteed with FFP 2 masks.

  • What is the difference between masks with and without valve?

    In the case of masks with a filter, the breathing air is directed through the valve to the outside, which can lead to restrictions on use in the aircraft or similar.

  • Which masks are CE certified?

    The face mask Pro is CE-certified as a medical device of risk class 1, according to EN 14683:2019. The effectiveness of the Livinguard material used has been proven in studies against SARS-CoV-2 and other influenza viruses (RWTH Aachen University / FU Berlin).

    The “Face Mask Street” is not a medical device.

  • How long can I use my mask safely?

    The Pro and Street face masks have a lifetime of 210 days from the first use. The Livinguard – fabric – technology maintains its antiviral effect when washed weekly for about 30 washes. Unfortunately, fewer washes will not extend the life of the mask.

  • Can I wash my mask with hot or bleach?

    No!, this would destroy the active antiviral & antibacterial effect of the Livinguard technology, please clean with cold water and without detergent or similar.

  • Does the mask protect against the coronavirus?

    Our innovative technology is based on polycationic charges on the surface of the inner and outer layer of our mask. There are 24 billion positive charges per cm². Viruses and bacteria approaching the mask are attracted and killed. Most importantly, our mask is tested against human coronavirus 229E and SARS-CoV-2. It protects against droplets and aerosols (a possible transmission path of the virus). Thus, our mask offers the required filter performance to prevent infection. However, if you are in the vicinity of an infected person, the bacteria and viruses that get on the outer surface of the mask are eliminated by the antiviral substance.

  • Can I breathe well through the mask?

    The face mask Pro is available in two versions, with and without valve. Both masks allow a pleasant inhalation and exhalation. However, the face mask with valve allows air to escape through the valve “unfiltered” during exhalation. This makes exhalation easier, but reduces the level of protection against foreign bodies. Our face mask Pro is made of high quality materials so that it can be worn comfortably during work.

    The Street face mask is only available without an exhalation valve, as the mask is thinner than the Pro model and therefore already allows easier inhalation and exhalation. The filtration level is lower than the Pro model.

  • How can I exchange or return my mask?

    Face masks are highly sensitive hygiene products, so unfortunately it is not possible to exchange or return them after opening the original packaging.

  • How does the technology work?

    Please read our explanations at  „Technology“

  • Are self-sewn or silver ion masks not equally safe?

    No, self-sewn masks do not have the antiviral Livinguard technology and therefore cannot destroy the virus on impact. The silver ions or similar technologies can cause health problems when inhaled because zinc or copper can dissolve from the materials.

  • Can I cancel / revoke my order?

    The goods can be returned or cancelled within the cancellation period as long as the goods are unopened and in their original packaging. Opened packages, or tried on / used goods can not be returned because the masks are highly sensitive hygiene products.

  • How long does my refund take?

    After receipt in our warehouse the goods will be checked immediately, about 3-4 days

  • Why have I not received an order confirmation?

    Please check the e-mail address you have entered for correctness.
    Please check your spam folder.

  • Are there known allergies to the substances?

    The Livinguard masks are dermatologically tested and so far there are no known allergies to the substances.

  • What materials are the masks made of?

    The face mask “Street” consists of 2 layers. Both layers are made of 100% cotton, treated with the antiviral and antibacterial Livinguard technology.

    The face mask “Pro” consists of 3 layers. The outer layers are made of 100% cotton, treated with the antiviral and antibacterial Livinguard technology. The middle layer is made of 100% polypropylene for bacterial filtration >95% according to EN 14683.

  • How does the fitness mask work since it is so thin and breathable?

    With the Fitness Mask, the charge is much higher than with the Street and Pro masks. While the Street and Pro masks have 24 billion charges per sq cm with the treated cotton layers, the microfiber fabric of the Fitness Mask offers 150 billion positive charges per sq cm. (see Technology)

Frequently asked questions:
Which masks are CE certified?
What is the best way to wash my mask?
What is my correct size?
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